Refund policy

At Towel Lify Gifts, we want you to be happy with your order. For standard, non-personalized items, you may request a return within 14 days of delivery.

To be eligible for a return, the item must be unused, unwashed, undamaged, with tags attached, and in its original packaging. To start a return, please contact us at exclusivepersonalizedtowel@gmail.com with your order number and reason for return.

Personalized, custom-made, embroidered, printed, logo, special color, special size, or made-to-order items cannot be returned unless they arrive damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photos and your order details. After review, we may offer a replacement, exchange, or refund.

Returns must be approved before being shipped back. Items sent without prior approval may not be accepted. Return shipping costs are the customer’s responsibility unless the item was damaged, defective, or incorrect.

Once your return is received and inspected, approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.